Privacy and Cookie Policy
PRIVACY CHARTER
Update date : May 1, 2024
This Privacy Charter (“Charter”) formalizes our commitment to respecting the privacy of the users of the website https://www.pixeogroup.com (“Site”), operated by Visite à Distance. This Charter and the Site’s General Terms and Conditions form a contractual whole. Any capitalized terms not defined in this Charter are defined in the General Terms and Conditions available on the site.
In providing our Site, we process your personal data in accordance with the General Data Protection Regulation 2016/679 of April 27, 2016 (“GDPR”) and under the conditions set out below. Personal data refers to any information related to an identified or identifiable natural person. We collect and process personal data in connection with the provision of our Services or communication about these Services, strictly in compliance with the GDPR.
We only collect personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. Therefore, you will never be asked to provide personal data considered “sensitive,” such as your racial or ethnic origins, or your political, philosophical, or religious opinions.
By registering on the Site, you authorize us to process your personal data in accordance with this Charter. If you disagree with the terms of this Charter, please refrain from using the Site and the Services.
- When do we collect your personal data and what data is collected?
We may collect and store your personal data when you:
- Browse the Site
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact us
We use your personal data to implement and manage the Site’s Services and respond to your specific requests. We also use your personal data to operate and improve our Services, our Site, and our approach. This information is used solely by us and allows us to better tailor our Services to your expectations.
If you opted to receive emails and messages from us when creating your Account, you will receive electronic and alphanumeric messages about our products and promotions. You may unsubscribe from these communications at any time.
1.1 Browsing the Site
Connection Data: Each time you connect to our Site, we collect personal data such as your IP address and your computer’s MAC address, the date and time of connection, as well as information about the browser you are using.
Navigation Data: We also collect information that identifies how you access the Site, which pages are viewed, and for how long. In this context, we may use Cookies as specified in section 6 below.
- Creating an Account
Access to some of our Services requires creating an Account. In accordance with the General Terms and Conditions, you will be asked to provide a number of personal data when creating your Account, including your first and last names, postal address, email address, and telephone number.
1.3 Payment
Some of the Services offered are chargeable. For these purposes, you agree that we may use external service providers who may collect personal data to facilitate the operation of credit card payment processing services and, if applicable, product or service delivery.
To make your purchase, you must provide your billing details and payment information, including your credit card number, validity date, security code, and cardholder name if paying by credit card.
1.4 Subscription to Our Newsletter
When creating your Account, you may give your prior consent to receive our newsletters about news, new products, services, and promotions as part of the Services.
You can also consent directly to receiving our newsletters by entering your email address at the designated places on the Site.
At any time, you have the right to withdraw your consent to receive such newsletters at no cost under the conditions set out in section 6 of the Charter.
1.5 Contacts
To respond to requests you might make to our Customer Service and to confirm information about you, we may use your name, first name, email address, and telephone number.
- How do we protect your personal data?
We have implemented technical and organizational security measures to ensure the security, integrity, and confidentiality of all your personal data to prevent it from being distorted, damaged, or accessed by unauthorized third parties. We provide a level of security appropriate to the risks of the processing, considering the state of the art and the costs of implementation.
However, no security measure is infallible, and we cannot guarantee absolute security for your personal data.
Moreover, you are responsible for the confidentiality of the password that allows you to access your Account. Do not share this information with anyone. If you share your computer, do not forget to log out before leaving a service.
- In what cases do we share your personal data?
3.1 Sharing with Third-Party Companies
While you navigate on the Site, your personal data may be transmitted to external providers. These third parties perform services on our behalf to ensure the proper functioning of credit card payments and other Services.
Personal data may be transferred to countries outside the European Union (such as the United States) to manage credit card payments and accounting.
In accordance with the GDPR, all transfers of personal data to a country outside the European Union and/or not offering an adequate level of protection by the European Commission have been covered by cross-border flow agreements conforming to the standard contractual clauses issued by the European Commission.
Other transfers of personal data to the United States are governed by the EU-U.S. Privacy Shield; click here for more information.
Except where a third party asks you to accept a privacy charter and terms of use specific to them, third-party companies that have received your personal data are committed to processing your personal data only for the implementation of our Services.
We will never share your personal data with third-party companies for marketing and/or commercial purposes without your prior consent.
3.2 Sharing with Authorities
We may be required to disclose your personal data to administrative or judicial authorities when their disclosure is necessary to identify, arrest, or prosecute any individual likely to harm our rights, those of another user, or a third party. We may finally be legally obliged to disclose your personal data and cannot, in this case, oppose it.
- How long do we keep your personal data?
We will keep your personal data for the duration of your registration on the Site to ensure your identification when you log in to your Account and to enable the provision of the Services.
Thus, if you proceed to unsubscribe from the Site, your personal data will be deleted and only kept in archive form for the purposes of establishing proof of a right or contract.
In any case, we will keep your personal data for a period not exceeding that necessary for the purposes for which they are processed, in accordance with the uses set out in this Charter and in compliance with the laws and regulations.
5. Cookies: How do We Use Them?
5.1 What is a Cookie?
A cookie is a text file that can be placed in a terminal when visiting an online service with a browser. A cookie file allows its issuer, during its validity period, to recognize the concerned terminal each time this terminal accesses digital content containing cookies from the same issuer.
In any case, cookies placed on your navigation terminal with your consent are destroyed 13 months after being deposited on your terminal.
5.2 What are the Cookies Issued on Our Site Used For?
The cookies we issue allow us to:
- Establish statistics and volumes of attendance and use of the various components of our Site (sections and content visited, routes), allowing us to improve the interest and ergonomics of the Site and, where appropriate, our products and services;
- Adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, depending on the hardware and software of visualization or reading that your terminal includes;
- Store information relating to a form you have filled out on our Site (registration or access to your account) or to products, services or information you have chosen on our Site (subscribed service, contents of a shopping cart, etc.);
- Allow you to access reserved and personal areas of our Site, such as your Account, using identifiers or data that you may have previously entrusted to us, and to implement security measures, for example, when it is requested that you log in again to a content or service after a certain period of time.
When browsing the Site, social network cookies may be generated, particularly through the use of sharing buttons that collect personal data.
During your first visit to the Site, a cookie banner will appear on the home page. A clickable link provides more information about the purpose and operation of cookies and refers to this Charter. Continuing navigation on another page of the site or the selection of an element of the Site (including images, text links, etc.) signifies your acceptance of the deposit of the targeted cookies on your computer.
5.3 How Can You Control the Cookies Used?
You can configure your browsing software at any time so that cookies are stored on your terminal or, on the contrary, that they are rejected (either systematically or according to their issuer). You can also configure your navigation software so that the acceptance or rejection of cookies is proposed to you punctually before a cookie can be stored in your terminal.
Note: Any setting may modify your browsing on the Internet and your conditions of access to certain services requiring the use of cookies. We decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the inability to record or consult the cookies necessary for their functioning and that you would have refused or deleted. This would be the case if you tried to access our content or services that require you to identify yourself. This would also be the case when we (or our providers) could not recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings, or the country from which your terminal seems connected to the Internet.
5.4 How to Configure Your Browsing Software?
For managing cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your cookie preferences. Below is information about the main browsers.
- Internet Explorer / Edge: In Internet Explorer, click on the Tools button, then on Internet Options. Under the General tab, under Browsing history, click on Settings. Click on the View files button.
- Firefox: Go to the Tools tab of the browser and select the Options menu. In the window that appears, choose Privacy and click on Show Cookies.
- Safari: Access Settings via the menu of the browser (Safari > Preferences). Click on Privacy.
- Google Chrome: Access Settings via the button to the right of the URL bar or via the browser menu (Chrome > Preferences). Select Advanced Settings. Click on Content settings, then on Cookies.
For more information about cookies, you can visit the website of the CNIL.
- What Are Your Rights?
You alone have communicated to us the data in our possession through the Site. You have rights regarding your personal data. In accordance with the regulation on the protection of personal data, particularly articles 15 to 22 of the GDPR, and after having proven your identity, you have the right to request access to the personal data concerning you, the rectification or erasure of such data.
Additionally, within the limits set by the law, you also have the right to object to processing, to limit it, to decide on the post-mortem fate of your data, to withdraw your consent at any time, and the right to the portability of the personal data provided.
You can contact our Services to exercise your rights at the following email address: [email protected], or at the following postal address: Visite à Distance, 66 Avenue des Champs-Élysées, 75008 Paris, enclosing with your request a copy of an identity document.
Moreover, you can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of each email. You can also unsubscribe by sending a message to the following address: [email protected].
- Can We Modify the Charter?
We reserve the right to modify the Charter at any time. It is therefore recommended that you consult it regularly. In case of modification, we will publish these changes on this page and at places that we deem appropriate depending on the purpose and significance of the changes made.
Your use of the Site after any modifications means that you accept these modifications. If you do not accept certain substantial modifications made to this Charter, you must stop using the Site.
For any question regarding your personal data or if you wish to delete your Account, please contact us at the following postal address: Visite à Distance, 66 Avenue des Champs-Élysées, 75008 Paris (indicating “Privacy – Data Protection”), or by email at [email protected].
- The National Commission on Informatics and Liberty (“CNIL”)
We remind you that you can contact the CNIL directly on the CNIL website or by mail at the following address: National Commission on Informatics and Liberty (CNIL), 3 Place de Fontenoy – TSA 80715, 75334 PARIS CEDEX 07.
